Tyler Smith has been named a 2025 recipient of the TRSA Above & Beyond Service Award.

Tyler is the Regional Manager for the Southeast at Gurtler Industries and is based in North Carolina. In addition to overseeing the Southeast region, he supports one of the company’s largest service territories and works directly with customers throughout that area.

His role involves regular site visits and hands-on support. Tyler is frequently involved in troubleshooting, follow-up work, and long-term process support. This direct involvement allows him to stay familiar with customer operations and address issues as they arise.

As part of Gurtler Industries’ ISO certification program, customers are surveyed each year regarding service performance. In the 2024 survey cycle, Tyler received a 5 out of 5 rating in all evaluated categories. These categories included quality of service, response time for problem solving, and technical support.

Customer feedback submitted with the award nomination included the following comments:

Jose Villera, General Manager, Cadillac Services, Puerto Rico:
“Tyler… has consistently demonstrated a strong customer-oriented approach, taking the time to understand our concerns thoroughly and responding with thoughtful, solution-driven recommendations…One trait I particularly appreciate is his proactive communication; he often asks for additional details to ensure the solutions he proposes are realistic and aligned with our expectations. This level of engagement has been refreshing.”

Charles Berge, President, General Manager, Shared Hospital Services, Portsmouth, VA:
“Tyler has been very proactive when at our location to make suggestions pertaining to any issues that he has seen. He has even helped us to identify maintenance issues that we have not seen so they can be corrected. Tyler has always been honest with me on everything chemistry related so therefore I trust Tyler to do what is best for Shared.”

Dusty Rose, Operations Manager, Halifax Linen Service, Roanoke Rapids, NC:
“I have never ever reached out to Tyler that he didn’t respond in a timely manner or answer…When we were looking to replace a tunnel washer Tyler sat through uncountable conference calls, helping us make sure what we were asking the vendor was possible. Tyler even traveled to Europe with us for training on the new wash line.”

John Johnson, CEO, Physicians Wear, Charleston, SC:
“Most recently Tyler is working with our company to ensure we are not ‘over washing’ certain products on overly aggressive formulas. This was a recommendation he made to us that he feels can save us time and money and still put out a high-quality product. In all things Tyler does, he puts our needs first; he is a true extension of our company.”

The Above & Beyond Service Award is presented by the Textile Rental Services Association to individuals nominated based on customer feedback and service performance.

Gurtler Industries congratulates Tyler Smith on receiving the TRSA Above & Beyond Service Award for 2025.