Joe Valdez, Gurtler District Manager, West Coast was recognized by the Textile Rental Service Association (TRSA) for his superior service performance at the TRSA Annual Conference held in Carlsbad, CA last month. The Above and Beyond Service Award recognizes those who exceed the levels of good service and set a higher standard for others to follow. The photo shows Joe Valdez (center) with TRSA Chair Noël Hammer Richardson (left) and TRSA President and CEO Joseph Ricci (right) as he received his award.

TRSA recognizes that customer service is critical to the success of a company. As part of Gurtler’s ISO Quality Management program, we survey our customers every year to evaluate the quality of our products, delivery and service. Over the last six years Gurtler’s quality performance ratings from our customers have steadily improved. Although our performance has always been superior Gurtler has improved to an overall rating of 95.2, or an A-plus grade. Gurtler especially proud of our Service Quality rating of 98.4 from our customers.

Joe Valdez who serves the Pacific Northwest region stands out among the “Best of the Best” as one who provides service above and beyond expectations. Here are a few quotes from his customers:

Brian Fell: Washington Hospital: “Joe Valdez is the best chemical rep I have ever had. He goes above and beyond.”

Gordon Hickman, Advance Linen Service: “You are lucky you have one of the best service technicians in the industry in Joe Valdez.”

Greg Adams, Plant Manager, Oregon Linen: “On a score of 1 to 5, I give Joe Valdez a 10! I have worked for Oregon Linen Inc. for over 36 years and in that time, Joe Valdez is by far the best Chemical rep we have ever had. Joe is not only extremely knowledgeable, hardworking, conscientious, and reliable, but he really seems to care, not only about his job, but more importantly, for us and the success of Oregon Linen. We know we are not Joe’s biggest account, but he makes us feel like we are his only account. These are trying times when it comes to finding people that want to work, let alone great people that overachieve. I hope you realize what an exceptional employee you have in Joe Valdez. To us Joe is Gurtler!”

Congratulations to Joe from the entire Gurtler Team. You are setting the standard, above and beyond!